Cancellation & Refund
Policy and Payment Rules

1. Booking and Advance Payments

Advance payments made for consultation, project booking, material procurement, site mobilization, or administrative processing may be adjusted against the project value. Such payments may become partly or fully non-refundable once actual work, procurement, or third-party commitments have started.

2. Cancellation by Client

If a client wishes to cancel a service or project, the request should be submitted in writing. Charges already incurred toward site visits, design, approvals, procurement, labor arrangement, or documentation may be deducted before determining any eligible refund amount.

3. Refund Eligibility

• Refunds are considered only after internal review of the work completed and costs already committed.
• Amounts paid toward completed milestones, purchased materials, or third-party fees are generally non-refundable.
• If any refund is approved, it will be processed to the original payer through a reasonable payment method.

4. Processing Time

Approved refunds are typically processed within 7 to 14 working days, subject to banking timelines and reconciliation of project records.

5. Cancellation by Company

In rare cases where we are unable to proceed due to legal, technical, safety, or operational reasons, we will review the amount received and determine fair settlement after deducting the value of services already delivered or costs already incurred.

6. Clarifications

For project-specific clarification on cancellation or refund treatment, clients should refer to the signed agreement or contact our office directly before making payment decisions.